Shipping & Returns

Order fulfillment and return guidelines for SYNERGY45 products.

Last updated: September 2026

Shipping

Orders are fulfilled through our Shopify store. Shipping options, rates, and timing are shown at checkout. We currently ship within the United States unless otherwise stated at checkout.

Processing

Orders are typically processed within a few business days. You will receive tracking information by email when available.

Returns

We sell new products only. Returns are accepted in the United States within 7 days of delivery for damaged, incorrect, or defective items, and for unopened product still in new condition.

Contact contact@Synergy45.com with your order number and photos. Do not ship a return until we reply.

If a return shipment is required, it is by mail. The customer pays for the return label unless we sent the wrong item or the item arrived damaged. There is no restocking fee.

Opened cosmetic products cannot be returned for change of mind, for hygiene reasons, unless required by law or the product is defective.

Approved refunds are issued to the original payment method within 7 business days after we confirm the issue. We may send a replacement instead of a refund when that is the faster fix.

Exchanges: we replace damaged or incorrect items. We do not exchange opened cosmetics for a different product.

Adverse reactions (MoCRA)

To report an adverse reaction to a SYNERGY45 cosmetic product, email contact@Synergy45.com. Please include the product name (Formula 01), lot number if available, and a description of what occurred.

Responsible person / brand contact:
SYNERGY45
9431 Haven Ave, Ste 100
Rancho Cucamonga, CA 91730
contact@Synergy45.com